Ready to lead and shape a fast-growing support team, where tech is at the heart of everything we do?

We are looking for a driven leader who wants to take ownership of and elevate our support operations!

At Milient, we are seeking an engaged and proactive Head of Support. In this role, you’ll play a key role in structuring and managing our support function across multiple countries and products while also staying hands-on with support cases.

About the Role 

As Head of Support, you will be responsible for developing and optimizing our customer service and support strategy for our SaaS products. You will lead a team of support specialists, build efficient processes, and ensure our customers receive first-class support experiences. The role involves close collaboration with product and technology teams to improve our solutions and tailor support to customer needs continuously. The role will be based in Oslo. 

Your Responsibilities:

• Build a first-class support team across countries, nationalities, and products
• Foster strong collaboration across the organization
• Continuously improve and streamline the support department’s operations and deliverables
• Define, implement, and report on key support processes and KPIs
• Ensure effective onboarding, training, and mentoring of new team members
• Provide leadership, guidance, and performance follow-up for team members
• Coordinate and prioritize tasks and resources across the team

Who You Are:

• You have 5+ years of experience in support within B2B SaaS
• 3+ years of experience in leadership and team management
• Solid experience and knowledge of ITIL processes and case management tool
• Relevant educational background
• Excellent communication skills in English (Norwegian is a bonus) 
• Passionate about building strong teams and delivering excellent customer support

Personal qualities

You are a clear and engaging leader who inspires and motivates others. You’re inclusive, present, and attentive to the people around you. You involve, delegate, and empower your team, and you value open and effective communication.

You also enjoy working across departments and organizational levels. You promote collaboration within and outside your function. You’re strategic, goal-oriented, decisive, and solution-driven – and you’re always looking for ways to improve and grow.

Working at Milient

At Milient, we value flexibility, initiative, and a strong team spirit. We recognize and support extra effort when it counts – and we work together to solve challenges, learn from each other, and deliver outstanding results.

You’ll be joining a company in exciting growth, working with innovative SaaS products, great colleagues, and a fast-paced, collaborative culture where ambition is welcomed.

Does this sound like the right opportunity for you? We look forward to hearing from you!